FAQs
Orders & Shipping
Where do you ship from?
We ship all orders from our fulfillment center in the Netherlands.
Which countries do you ship to?
We offer worldwide shipping. Please check out our page regarding Orders & Shipping for more information here.
How long does shipping take?
We ship al orders within one business day. Delivery times vary based on your location and will be calculated at checkout. Express services are available.
Please check out our page regarding Orders & Shipping for more information here.
How much does shipping cost?
Shipping costs are calculated at checkout based on your location.
We offer free standard and express shipping depending on your location and order value.
Payments & Returns
Which payment methods do you accept?
We accept all major payment methods except Klarna and PayPal.
Can I return or exchange a product?
Returns are allowed within 14 days of receiving the product. The item must be in its original unused state and in its unripped safety foil.
Return shipping is the responsibility of the sender and will not be covered. A tracking number should be provided to us.
We keep the rights to a return examination period of up to one week after receiving the products in our warehouse.
How long does it take to receive my refund?
The complete process is automated and once your return is approved, you will receive the funds back into your account without having to do anything yourself.
Depending on your payment method and country this can take between 14-30 days.
Support
How can I contact customer support?
You can reach us by using the contact form below or by sending an email to cs@anarenaturals.com. We try to reply as soon as possible.
Please bear with us during peak moments as it occasionally can take a bit longer.
Collaborations
We have a page dedicated to how we can partner up, which you can find linked at the bottom of our website or by clicking here. Please do contact us as we are always looking for ways to make our work more fun.
If you have any other questions, please always feel free to reach out to us.